Troubleshooting Tips for a Stubborn Chromebook:
1. Make sure the Chromebook is plugged into a known good power supply and different power supply and power cords have all been tested. Remember to attempt to charge for 30 minutes to confirm the issue.
2. Check for updates (instructions here).
3. Hard Reboot - this step will generally fix wireless and performance issues.
- Turn off your Chromebook
- Press and hold Refresh + tap Power